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SOP (Customer Care) Penerimaan Pelanggan

Home
Document I-ONE Banjarmasin & Martapura
SOP (Customer Care) Penerimaan Pelanggan

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SOP Sparepart dan Variasi

3

SOP ( Divisi Sparepart & Variasi) Pelayanan Costumer
SOP ( Divisi Sparepart & Variasi) Stock & Penerimaan Barang
SOP ( Divisi Sparepart & Variasi) Pengembalian Barang

SOP HRD & GA

5

SOP (HRD & GA) Peminjaman Fasilitas Perusahaan
SOP (HRD & GA) Pembinaan & Peringatan
SOP (HRD & GA) Orientasi Karyawan Baru
SOP (HRD & GA) Absensi & Kehadiran
SOP (HRD & GA) Rekrutmen

SOP Spooring & Balancing

6

SOP (Divisi Spooring Balancing) Tubless
SOP (Divisi Spooring Balancing) Tambah Angin Nitrogen
SOP (Divisi Spooring Balancing) Spooring
SOP (Divisi Spooring Balancing) Ganti Ban
SOP (Divisi Spooring Balancing) Balancing
SOP (Divisi Spooring Balancing) Penerimaan Mobil Pelanggan

SOP IT dan Sistem

4

SOP ( Divisi IT & Sistem ) Troubleshooting Perangkat
SOP ( Divisi IT & Sistem ) Penggunaan ERP dan Sistem Booking
SOP ( Divisi IT & Sistem ) Backup & Keamanan Data
SOP ( Divisi IT & Sistem ) Akses & Password Internal

SOP Keamanan dan K3

6

SOP ( Divisi Keamanan & K3) PENANGANAN KECELAKAAN KERJA
SOP ( Divisi Keamanan & K3) PEMERIKSAAN APAR & KESELAMATAN KERJA
SOP ( Divisi Keamanan & K3) INSPEKSI ALAT BERAT & HIDROLIK
SOP ( Divisi Keamanan & K3) PENANGANAN KEJADIAN DARURAT
SOP ( Divisi Keamanan & K3) Pemeriksaan Tamu & Barang Masuk
SOP ( Divisi Keamanan & K3) PEMBUKAAN & PENUTUPAN BENGKEL

SOP AC

5

SOP (Divisi Mekanik Ac) Service AC Double Blower
SOP (Mekanik AC) Service AC Single Blower
SOP (Divisi Mekanik AC) Cuci Evaporator
SOP (Divisi Mekanik AC) Quick Service AC
SOP AC (Divisi Mekanik AC) Cuci AC

SOP Kebersihan dan Fasilitas

3

SOP (DIVISI KEBERSIHAN & FASILITAS) PEMELIHARAAN PERALATAN & GEDUNG
SOP (DIVISI KEBERSIHAN & FASILITAS) INSPEKSI HARIAN TOILET, MUSHOLA & KANTIN
SOP (DIVISI KEBERSIHAN & FASILITAS) KEBERSIHAN AREA KERJA & RUANG TUNGGU

SOP Administrasi & Kasir

3

SOP (Adminstrasi & Kasir) Laporan Kas Harian & Rekap
SOP (Adminstrasi & Kasir) Penyimpanan Nota & Data
SOP (Administrasi & Kasir) Transaksi & Refund

SOP Keuangan dan Akutansi

5

SOP ( Divisi Keuangan & Akutansi ) Laporan Bulanan & Tahunan
SOP ( Divisi Keuangan & Akutansi ) Audit Internal
SOP ( Divisi Keuangan & Akutansi ) Permintaan Dana & Reimburse
SOP ( Divisi Keuangan & Akutansi ) Biaya Operasional Harian & Mingguan
SOP ( Divisi Keuangan & Akutansi ) Rekap Pemasukan Perdivisi

SOP Budaya dan Pengembangan Diri

5

SOP (DIVISI BUDAYA & PENGEMBANGAN DIRI) PENILAIAN NILAI KARAKTER
SOP (DIVISI BUDAYA & PENGEMBANGAN DIRI) PERAYAAN PENCAPAIAN TIM
SOP (DIVISI BUDAYA & PENGEMBANGAN DIRI) PERINGATAN BUDAYA
SOP (DIVISI BUDAYA & PENGEMBANGAN DIRI) SESI MENTORING MINGGUAN
SOP (DIVISI BUDAYA & PENGEMBANGAN DIRI) BRIEFING NILAI BUDAYA TIAP PAGI

SOP Manajemen dan Strategis

4

SOP (Manajemen Keputusan) Rapat Harian
SOP (Manajemen & Kinerja) Pengambilan Keputusan
SOP (Manajer & Kinerja) Manajemen Krisis & Komunikasi Darurat
SOP (Manajemen & Kinerja) Evaluasi Kinerja & KPI

SOP Cafe & Lounge

2

SOP (Divisi Cafe & Lounge) Pelayanan Pelanggan Cafe
SOP (Divisi Cafe & Lounge) Kebersihan & Kenyamanan

SOP Marketing dab Branding

6

SOP ( Divisi Marketing & Branding ) PENAWARAN DANA PROGRAM DISKON
SOP ( Divisi Marketing & Branding ) Penanganan Leads Digital & Offline
SOP ( Divisi Marketing & Branding ) Monitoring Brand Awareness
SOP ( Divisi Marketing & Branding ) Event dan Sponsorship
SOP ( Divisi Marketing & Branding ) Desain Promosi dan Materi Visual
SOP ( Divisi Marketing & Branding ) Pengelolaan Sosial Media

SOP Carwash

7

SOP (Divisi Carwash) QC Hasil Pencucian
SOP (Divisi Carwash) Bodyspa
SOP (Divisi Carwash) Carwash Healthy
SOP (Divisi Carwash) Deluxe
SOP (Divisi Carwash) Pengeringan
SOP (Divisi Carwash) Pencucian Mobil
SOP (Divisi Carwash) Penerimaan Mobil Pelanggan

SOP Mekanik

4

SOP (Divisi Mekanik) Test Drive dan Final QC
SOP (Divisi Mekanik) Service Berat
SOP (Divisi Mekanik) Service Ringan
SOP (Divisi mekanik) Pemeriksaan Awal

SOP Detailing

9

SOP ( DIVISI DETAILING) GLASSSHIELD
SOP ( DIVISI DETAILING) DIAMOND COATING
SOP ( DIVISI DETAILING) DETAILING INTERIOR
SOP ( DIVISI DETAILING) DETAILING HEADLAMP BURN COATING
SOP ( DIVISI DETAILING) DETAIL ENGINE
SOP ( DIVISI DETAILING) DETAILING EKSTERIOR
SOP ( DIVISI DETAILING) NANO COATING
SOP ( DIVISI DETAILING) Salon Basic
SOP ( DIVISI DETAILING) PENERIMAAN MOBIL DETAILING

SOP Pengadaan dan Pembelian

5

SOP (Pengadaan & Pembelian) Retur dan Komplain ke Suplier
SOP (Pengadaan & Pembelian) Permintaan Antar Divisi
SOP (Pengadaan & Pembelian) Penerimaan Barang
SOP (Pengadaan & Pembelian) Pembelian Barang dari Supplier
SOP (Pengadaan & Pembelian) Kontrol Harga dan Mutu Barang

SOP Ganti Oli

4

SOP (Divisi Oli) Transisi Matic
SOP (Divisi Oli) Ganti Oli Porsneling
SOP (Divisi Oli) Ganti Oli Gardan
SOP (Divisi Oli) Ganti Oli Mesin

Installation

2

Why is Staying Updated on SEO Trends Crucial for Digital Marketers?
How Does WordPress Revolutionize Website Management for Beginners?

JOBDESK KOOR. TOKO

1

JOBDESK (KOORDINATOR TOKO)

MEKANIK DETAILING

1

JOBDESK (MEKANIK DETAILING)

Setup Process

1

How Can Users Customize and Personalize Their Smartwatch Experience?

JOBDESK MANAGER OPERASIONAL

1

JOB DESK (MANAGER OPERASIONAL)

JOBDESK MEKANIK ENGINE

1

JOBDESK (MEKANIK ENGINE)

JOBDESK PERSONIL PENCUCIAN

1

JOBDESK (PERSONIL PENCUCIAN)

JOBDESK ADMIN LOGISTIK

1

JOBDESK (ADMIN LOGSTIK)

JOBDESK PERSONIL PENGERINGAN

1

JOBDESK (PERSONIL PENGERINGAN)

JOBDESK DRIVER

1

JOBDESK (DRIVER)

JOBDESK QUALITY CONTROL

1

JOBDESK (QUALITY CONTROL)

JOBDESK SALES COUNTER

1

JOBDESK (SALES COUNTER)

JOBDESK KARUMEKANIK DETAILING

1

JOBDESK (MEKANIK DETAILING)KARU MEKANIK DETAILING

JOBDESK SERVICE ADVISOR

1

JOBDESK (SERVICE ADVISOR)

JOBDESK KASIR

1

JOBDESK (KASIR)

JOBDESK STAFF GUDANG

1

JOBDESK (STAFF GUDANG)

JOBDESK KOOR. LAPANGAN

1

JOB DESK (KOORDINATOR LAPANGAN)

JOBDESK STAFF PEMBELIAN

1

JOBDESK (STAFF PEMBELIAN)

PERATURAN PERUSAHAAN GRAND SEHAT

1

PERATURAN PERUSAHAAN GRAND SEHAT

SOP Customer Care

6

SOP (Customer Care) Komunikasi Status Pengerjaan
SOP (Customer Care) Penanganan Complain dan Retensi Pelanggan
SOP (Customer Care) Follow-up & Testimoni
SOP (Customer Care) Konfirmasi Status Pengerjaan
SOP (Customer Care) Booking Online
SOP (Customer Care) Penerimaan Pelanggan

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Home
Document I-ONE Banjarmasin & Martapura
SOP Customer Care
SOP (Customer Care) Penerimaan Pelanggan

SOP (Customer Care) Penerimaan Pelanggan

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Updated on June 12, 2025

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